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Web-Spiders: Include Source URL in Support Knowledge Answers

Suggested by
on August 17, '26
Completed

Support Knowledge - Web-Spiders; Add Source URL

A suggestion might be, that if a question is answered, for example through Quick support button, and the information is gathered from a (public) website like Gitbook, it will also provide the link to that website instead of just trying to formulate a short answer based on the info it finds, this way the user always gets the full answer.

Preferable this could be an option when making a web-spider, or in the Support Knowledge settings; Answers given through Web-Spider will provide HTML Link
In the example image is how a response is made by reading the front page of my project's Gitbook, however it would be better if it would link to the full page 🤔

Does this make sense? haha

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