when it comes to matchmaking is depending on how it's implemented there are flaws if the matchmaking is based on skill, queue times will be longer or connection will get worse regardless if crossplay is on or off not to mention if Matchmaking is based off skill its ruins the fun experience for a lot of people plus it ruins player retention but If the matchmaking is random or have bots in the game like Splitgate 1 or Counter strike Then it's better and people can continue playing & don't have to wait as long And that's the thing people don't like being kept waiting they just want to continue playing regardless if it's players or bots