Did not receive reward from Tropical Island. 2 x Bronze Key & 2 x Paint Brush. When I attempted to collect reward game momentarily disconnected and reconnected but reward was not received.

Im not able to get the pass. It is grayed out. Im not even getting the free rewards on the island on the left side. How do I get what I have earned and the pass?

I didn't get the Dino park from the Tropical Island level 20 reward.

I didn't get the DINOS as the ultimate reward in the new Tropical Island. Can that be corrected? I would like to know before buying a Tropical Pass

Tropical pass claimed it, but I didn't receive it. I clicked on the pass rewards, and it showed that they were claimed, but nothing actually happened to him.

i just tried to claim a tropical pass reward and i didn't get it, it was the 9th one (2 bronze keys)

I bought the VIP Tropical Pass and collected the rewards i had already earned, but the gems I collected were not added to my balance

i claimed an item from the pass but it didnt actually give me it