Rewarded Ads Not Loading: Consent Button Disabled

Status:	Duplicate
Added by:	Anonymous on August 4, '26
Reported for:	Patch Notes Version 1.79.0-10 Auto
Platform:	ms_start

Steps to Reproduce

1. Open Farm Merge Valley (Microsoft Store/MSN version)
2. Try to watch any rewarded advertisement
3. Observe the message 'MSN requires users to consent to advertising cookies to deliver ads within games.'
4. Notice that the ad fails to load and the blue consent button is disabled

Explanation

Hello Farm Merge Valley Team,

I have been playing Farm Merge Valley on Windows (Microsoft Store/MSN version) for about one year. For the last 5–6 days, I have been unable to watch rewarded ads.

Every time I try to watch an ad, I receive the following message:

"MSN requires users to consent to advertising cookies to deliver ads within games."

My Microsoft account is signed in, third-party cookies are enabled in Microsoft Edge, and I have already checked the recommended browser settings. The issue still persists.

The blue consent button shown in the error message is also disabled, so I cannot open the consent page.

Everything was working perfectly before, and this issue started only recently. Please investigate and help resolve this problem.

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