Authentication Errors and Game Hangs on 'Step 17'

Status:	Duplicate
Added by:	pete.112 on August 23, '26
Reported for:	v38.0.41 Auto

Steps to Reproduce

1. Launch Breachers VR.
2. Observe the authentication error popup (or wait for it to appear while loading the menu).
3. Attempt to use RETRY multiple times (often fails).
4. Play a match.
5. Return to menu.
6. Error or hang on Step 17 frequently reappears.

Explanation

1. Authentication Failed error on game start / main menu Shortly after launching the game or when loading into the main menu, the following error frequently appears: AUTHENTICATION FAILED Error: 10 ErrorCode: Token | TokenError: InvalidStoreAccount Please visit https://www.breachersvr.com/support The error dialog offers only RETRY and QUIT. Clicking RETRY often fails repeatedly (sometimes 5–10+ times in a row). In many cases a full game restart is required before the player can successfully reach the menu. This happens consistently enough that players regularly lose several minutes just trying to get past the login/authentication screen.
2. Same authentication error after matches After finishing a match and returning to the main menu, the identical “AUTHENTICATION FAILED – Error: 10 / InvalidStoreAccount” popup frequently appears again. The same retry/restart cycle is needed.
3. Infinite / long hang on “Step 17” Independently of the authentication error, the game sometimes freezes or hangs for a long time on a loading step labeled “Step 17” when returning to the menu after a match. The loading process does not progress and the only reliable fix is to force-close and relaunch the application.

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