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Tips for Submitting a Support Ticket

  • Explain the Problem Clearly

    Focus on what isn’t working and how it’s blocking you. No need to guess the cause—just tell us what you're running into.

  • Provide Context

    Include your setup if it seems relevant—device, OS, browser, or game version.

  • Attach Visuals (if needed)

    Screenshots or short clips can save everyone time when words fall short.

  • Let Us Know If You're Stuck

    If this issue is blocking your access or experience, mention it so we can prioritize appropriately.

More context = faster support. Help us help you!