All Reports for Bug #6395
The following reports have been identified as duplicates of #6395 Game Crashed Resulting in Loss of All Progress.
13d
#9186 Game Progress Lost After Crash
Lost all game progress after game crash. 23 hours of game play gone.
6 attachments
(1 screenshot, 5 log files)
18d
#5450 Account Reset After Reinstallation
Not my game, but my friend uninstalled and reinstalled the game so avoid a random 40 minute download for a really small patch, and he got reset from level 3 2/3 to level 1 and had a complete accoun...
6 attachments
(1 screenshot, 5 log files)
17d
#6248 Account Reset to Zero After Power Outage
It seems my account was reset back to zero, i already played for a few hours before today and got a bit of progression but today when i was in a mission my power cut out due to a storm, when it cam...
5 attachments
(5 log files)
10d
#10387 Progress Lost After Computer Crash
Lost my progress: The level, the mission level and everything im doing in the 8,5 hour game time. Pls look at my account.
Please! somehow bring me back to my progress, i dont know what happen, but ...
6 attachments
(1 screenshot, 5 log files)
14d
#8597 Game Crash and Network Fluctuation Cause Save Reset
When I was playing a game and it crashed due to a game glitch, I restarted it and joined a friend's game room to continue playing. However, due to network fluctuations on my teammates' end, I encou...
6 attachments
(1 screenshot, 5 log files)
15d
#7956 Game Progress Lost After Computer Crash
I was in the middle of a run and have played this game for 12 hours. my level was 15 i think on gurdian. My computer craches and when i start the game back up its like i have never played the game ...
6 attachments
(1 screenshot, 5 log files)
12d
#9741 Progress Loss After Quitting the Game
Significant amount of progress lost after quitting the game.
Time played IS: 8,912 SHOULD: 18,100
6 attachments
(1 screenshot, 5 log files)
4d
#11876 Game Progress Reset on Crash
Deleting my entire DRG RC progress every time the game crashes
6 attachments
(1 screenshot, 5 log files)
7h
#12591 Game Crashed PC and Reset Progress
Game crashed my pc. and decides to reset my progress.
6 attachments
(1 screenshot, 5 log files)
2d
#12271 Game Crash Causes Total Progress Reset
my game crashed and everythig reset, all my character levels all my unlocked stuff all progression got reset
6 attachments
(1 screenshot, 5 log files)
12d
#9614 Progress Lost Unexpectedly
my progress is gone and i dont know why...
6 attachments
(1 screenshot, 5 log files)
14d
#8734 Game Progress Reset After Power Outage During Mission
Power outage upon mission completion reset game progress
6 attachments
(1 screenshot, 5 log files)
11d
#9989 Game Progress Reset After Reinstallation
after reinstalling the game, my progress was reset to zero
4 attachments
(4 log files)
15d
#8260 Save File Corruption Reset Progress
My save file reset to 0 progress, but I was able to recover it.
5 attachments
(5 log files)
26d
#2980 Unable to Recover Last Save as Described in Patch Notes
Cannot recover last save as stated in patch notes
6 attachments
(1 screenshot, 5 log files)
18d
#4575 Progress Loss Upon Game Login
My progress is lost... When I logged into the game, I discovered that it only offered to start me from the beginning. I ended up restoring only part of my progress in the saves. Make sure everythin...
4 attachments
(4 log files)
15d
#7595 Progress Loss After Extended Gameplay Session
i lost my progress after 6 hours of gameplay
4 attachments
(4 log files)
1mo
#2764 Progress Lost Despite Cloud Save Access
I have playd for 140 hours and my progress is lost. I tried going to options and clicking on last cloud save but nothing happens
6 attachments
(1 screenshot, 5 log files)
12d
#9720 Achievements Disappeared After Level Up
On May 26, 2026, I leveled up to 2 star on the character Slicer.
I also leveled up to 10+ on the character Spotter.
Today (May 27, 2026), my achievements disappeared. It's as if a rollback occurred.
6 attachments
(1 screenshot, 5 log files)
7d
#11330 Progress Wiped After Recent Update
Hello, dear developers! I encountered a problem after the recent update; my progress was completely wiped. I have various Steam achievements confirming that I had a higher diamond level and charact...
6 attachments
(1 screenshot, 5 log files)
16d
#7169 Player Progress Reset Despite Steam Achievements
All my progress is gone—I'm back at the very beginning—though I still have all my achievements on Steam. I was around level 20 or so, and I had already promoted one character.
6 attachments
(1 screenshot, 5 log files)
9d
#10894 Account Progress Reset After Game Invite
All account progress reset
5 attachments
(5 log files)
13d
#9476 Player Progress Reset to Level 1 Upon Reopening Game
I played for a few hours over the last few days, today I turned the game on and my progress was as reset back to level 1 with nothing unlocked
5 attachments
(5 log files)
9d
#10664 Progress Loss Upon Game Launch
After launching the game today I lost all my progress, I had my Retcon class up to bronze 3 level 15 and as soon as i booted up the game i was forced to run the game from start again, and lost all ...
6 attachments
(1 screenshot, 5 log files)
15d
#7846 Progression Reset Without Recovery Method
my progess reset and i dont know the method of getting all my stuff back or if its possible. i didnt have much but id at least like my progression back.
6 attachments
(1 screenshot, 5 log files)
5d
#11720 Saves Data Lost Upon Game Launch
I have lost my saves.
6 attachments
(1 screenshot, 5 log files)
11d
#10232 Progress Reset After Computer Crash
my computer crashed and restarted and it reset all my progress
6 attachments
(1 screenshot, 5 log files)
9h
#12567 Loss of All Level and Reclaimer Progress
I lost all of my level and reclaimer progress
6 attachments
(1 screenshot, 5 log files)
18d
#4788 Game Crash and Progress Reset After Restart
I played 2 games yesterday (1 defeat and 1 victory), and when I started the game today it crashed
I restart my game and my progression has reseted (it restarts from the beginning). I had this bug o...
6 attachments
(1 screenshot, 5 log files)
14d
#9003 Progress Deleted Upon Restart After Game Closure
I closed the game and when I restarted later, all my progress had been deleted. I was player level 5 and had a level 7 slicer, and when i booted it up the beginning message played and it sent me to...
6 attachments
(1 screenshot, 5 log files)
16d
#6936 Game Data Reset After Launch
loaded up the game i lost all of my data . It is completly reset
6 attachments
(1 screenshot, 5 log files)
15d
#7574 Game Progress Reset After Power Loss
lost power mid game. upon reboot all progress reset
6 attachments
(1 screenshot, 5 log files)
14d
#8833 Save Data Loss After Power Outage
While playing the game I unexpectedly lost power. Unfortunately I've now lost all my save data. Not sure if its a bug some corruption that deeply rooted in the save or what but I've lost around 16 ...
6 attachments
(1 screenshot, 5 log files)
15d
#8098 Account Reset Without Cause
My account has been totally reset.
6 attachments
(1 screenshot, 5 log files)
16d
#7043 Player and Class Levels Reset Upon Game Restart
All my player and class levels are reset. I have tried booting the game back up to see if it was a fluke but the change has stuck.
6 attachments
(1 screenshot, 5 log files)
15d
#7769 Progress Reset Upon Logging In
All of my progress has been reset when I logged on today.
6 attachments
(1 screenshot, 5 log files)
14d
#8665 Game Progress Reset and Crash Issues on Steam
I got reset to level 1 twice, also the game will no longer close properly on steam and I can no longer do public missions
6 attachments
(1 screenshot, 5 log files)
14d
#8657 Cloud Save Lost After Game Crash
Cloud save was lost after game crashed
6 attachments
(1 screenshot, 5 log files)
15d
#8054 Save Games Not Loading After Crash
Save games are not loading. Game crashed, and it started me at lvl 1. Trying to recover my save doesn't work.
6 attachments
(1 screenshot, 5 log files)
11d
#10022 Game Progress Not Saved
Game progress is not saved
6 attachments
(1 screenshot, 5 log files)
16d
#7156 Progress Deleted Upon Game Restart
All my progress has been deleted, and I'm back to zero. That sucks, and I would really like to get my old progress back.
6 attachments
(1 screenshot, 5 log files)
14d
#8848 Progress Lost Upon Reopening Game
I have lost all my progress and returned to level 1,
6 attachments
(1 screenshot, 5 log files)
7d
#11331 Player Progress Wiped After Recent Update
Hello, dear developers! I encountered a problem after the recent update; my progress was completely wiped. I have various Steam achievements confirming that I had a higher diamond level and charact...
6 attachments
(1 screenshot, 5 log files)
14d
#8886 Save Data Loss Forcing Intro Re-Do
save data gone, i loaded my game up and it was forcing me to redo the intro. i had a decent amount of time put in and a good amount of unlocks
4 attachments
(4 log files)
11d
#10075 Player Progress Reset After Update
after today 28/5/2026 my progress was reseted i didnt had my characters leveled up and my general level was 1 idk what happened i almost had 2 characters with their rank up and i had the override l...
4 attachments
(4 log files)
10d
#10465 Account Progress Reset: All Earnings Erase
My account progress has been completely reset, everything I earned in six hours has been erased.
6 attachments
(1 screenshot, 5 log files)
14d
Dashboard
Progress Wiped After Game Crash and Restart
My game and computer crashed and when I reopened the game it ran the dev intro video and tutorial. Upon skipping the tutorial I found that all my progress had been wiped and my account level was re...
4 attachments
(2 screenshots, 2 log files)
14d
#8393 Game Progress Lost After PC Crash
My laptop crashed (hard froze) and now i lost all progress and levels so i was meet with the tutorial again like a new game
6 attachments
(1 screenshot, 5 log files)
10d
#10535 Game Crash and Total Progress Loss
My game crashed, when I came back I've lost ALL of my progress.
6 attachments
(1 screenshot, 5 log files)
15d
#8328 Game Rebooted Computer and Wiped Cloud Save
game caused reboot of computer and wiped cloud save. Have to start from very beginning
6 attachments
(1 screenshot, 5 log files)
8d
#11172 Game Progress Erased Upon Reload Across Multiple Devices
So far, when I reload my game all my progress is deleted. I have not been playing very consistently, so I apologize I can't remember all the circumstances leading to this. I can tell you I play on ...
6 attachments
(1 screenshot, 5 log files)
1d
#12518 Account Reset After Ascending Heroes
I have 36 hours in this game, I was at altered sites and had 2 heroes ascended and now my account is just completely reset for some reason? I will not be playing this game moving forward until my a...
6 attachments
(1 screenshot, 5 log files)
14d
#8357 Progress Lost After PC Shutdown Due to Power Outage
I lost my progess after a power outage forced a PC shutdown. Either the cloud save is not being detected or the game has reset thinking that I am a new player. This was discovered while rejoining a...
6 attachments
(1 screenshot, 5 log files)
4d
#11824 Progress Lost After Update, Achievements Remain
after patch notes - RC:EA:00.07.12 my progress was lost, but my achievements remained
6 attachments
(1 screenshot, 5 log files)
11d
#10193 Game Progress Wiped Upon Loading
All of my game progress was wiped when i loaded in today.
6 attachments
(1 screenshot, 5 log files)
3d
#12078 Account Progress Reset After Crash Due to Power Loss
My account progress was reset when i crashed via losing power. I had no idea how to recover this until I found a forum post with a similar issue and followed steps on recovering my save. I would no...
4 attachments
(4 log files)
12d
#9654 Game Freezes PC on Launch and Erases Save File
1. I launched the game and it freeze my pc on loading black screen.
2. After rebooting and launching game it seems like my save file get deleted and all progress gone. It even start greeting video ...
4 attachments
(4 log files)
14d
#8559 Account Progress Disappeared Upon Logging Back In
Account progress has disappeared
4 attachments
(4 log files)
17d
#5770 Game Reset to Level 1 After Progress
Game reset me to level 1, was about 17ish last night.
6 attachments
(1 screenshot, 5 log files)
14d
#8635 Cloud Saves Unavailable, Progress Lost
All my progress is gone, can't retrieve cloud saves
6 attachments
(1 screenshot, 5 log files)
14d
#8636 Game Crashes on Mission Load; Progress Reset
I have been having an issue with my display and possibly my graphics card shutting down when loading into missions. It has happened twice. After this second time when I logged back in, my progress ...
6 attachments
(1 screenshot, 5 log files)
11d
#10059 Game Data Deletion Upon Force Quit
I Quit the game using task manager and all my data got deleted
6 attachments
(1 screenshot, 5 log files)
7d
#11271 Save Files Deleted, Experience and Points Reset
The game deleted my save files, reseting all my in game exp and points
4 attachments
(4 log files)
9d
#10845 Progress Lost After Power Outage
ALL PROGRESS LOST
My computer and internet went out due to a power outage midgame right as I left the elevator. When I started the game again, all of my progress, including acension 3 slicer, sever...
6 attachments
(1 screenshot, 5 log files)