Bug: Attachment addition prevents comment submission on bug reports and feature requests
16 °C
Bug #18

Attachment addition prevents comment submission on bug reports and feature requests

Status: In Progress
Priority:
High
Added by:
virtualyoda
on April 5, '24
Assigned to:
Due date:
Reported for: 0.6.0

Steps to Reproduce

  1. Open or create a bug report
  2. make a text comment and add an attachment
  3. Try to post the comment & attachment to the bug
  4. Nothing happens.
  5. Open a Feature Request
  6. Add a comment with or with out an attachment to the feature request.
  7. Error occurs "Content Missing"

Explanation

In our project, when replying to a report with a comment and using the attachment feature at the bottom of the comments page, the result in nothing happens.
Once you delete the attachment the comment can be posted.

Also on Feature requests.
No comments with or with out attachments can be made after the post.
Reply from system is "Content missing".

Screenshots
Video Clips

None

Log Files

None

Device
Device Type: PC
Cpu model: Core i5-8400
Cpu brand: Intel
Gpu model: GeForce GTX 1060 6 GB
Gpu brand: NVIDIA
Memory: 8 GB
Operating system: Windows 10
[ #1 ] 6 months ago by

I was able to fix the comments in feature requests, but I couldn't reproduce the attachment in the comment part. For obvious reasons, I won't ask you to attach it as a comment :-)

Could you please tell me what size and extension of this attachment is?

[ #2 ] 6 months ago by

So if i add an attachment here on our beta nothing happens.

betahub_logo_left_og.png (16.9 KB)
[ #3 ] 6 months ago by

Well. It does here....
I will try again and record the issue.

Thank you

[ #4 ] 6 months ago by

So it looks like its when you choose a file that's more than 10mp, no error just nothing happens.

So me being silly, but also no error for that fact.

[ #5 ] 6 months ago by

Thanks for the details! Yes, it would make sense to raise or even remove the upload size limit. Will take care of it asap!

[ #6 ] 6 months ago by

Apologies for the delay! We were hoping to introduce the brand new comment widget which would also solve that problem, but the QA won't let it through :-)

We've just deployed a fix that:

  1. Will warn you if you will try to upload anything that exceeds the size limit.
  2. The size limit has been increased from 10 to 25 megs.

Let me know if you encounter any issues!

[ #7 ] 6 months ago by

All seems good. Thank you.

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