Bug #1775

Error Code 266 and Movement Locking Issues in Various Neighbourhoods

Status:	Open
Priority:	High
Added by:	Anonymous on November 8, '26
Assigned to:	Unassigned
Due date:
Roblox Id:	422122554

Steps to Reproduce

1. i'm not sure what this exactly means, sorry.
2. if it means how the bug occurs, then ive explained that in the previous box.

Explanation

whenever i go into the game, i play in a neighbourhood. this will happen in any neighbourhood, including my own. i will join the game, and if i move too fast, it'll lock my movements as if im using shiftlock - so i'll only be moving one way. however, my shiftlock is always turned off when that happens. shortly after, it'll disconnect me with error code 266. the same error code happens when i'm in the middle of my plot and click the build mode button from there - my avatar will freeze where i was previously stood, although the build mode menu will appear. i can't do anything in build mode when this happens, so i'll usually just click the exit button. when i do this, it'll put my camera back to where i was standing when i entered (the middle of my plot), but it wont let me move. my camera can move fine, but i can't walk around or do anything. shortly after, it'll disconnect me with code 266. this error code also occurs when i first join the game, and i try to sit in a chair, pick something up, or use my skateboard too quickly. this is inconvenient as i plan to host roleplays in my own neighbourhood, on my plot, but i get disconnected so often that i'm not sure i'll be able to host even just one without receiving error code 266. this issue as a whole is more prominent in my own, paid neighbourhood, which isn't ideal either due to the fact i've paid for my own, private neighbourhood, yet i'm unable to use it without difficulties - meaning i've sort of paid for something i can't even use properly. furthermore, another bug is that when using freecam (shift + p), it works fine in the moment of me using it, but when i try to exit by clicking shift + p again, it locks my mouse on the centre of my screen. the only way i can fix this is by walking to the front of my plot and maneuvering my camera to click the build mode button via my mailbox, then whilst in build mode i have to right click anywhere and it'll unlock my mouse. this is really inconvenient as i plan to host roleplays in my own neighbourhood, on my own plot, and therefore i can't just disrupt the roleplay in the middle of it and kick everyone off my plot by going into build mode if i happen to get my mouse locked in the middle of my screen. to fix these issues, i've tried everything. i've googled it all, leading to me deleting and redownloading roblox, clearing my laptop of all roblox files before redownloading, clearing my laptop's cache, restarting my laptop, but none of it seems to work. i play on a macbook for reference, and these issues also never happen in any other games. my roblox username is tussemoo if you happen to need that. sorry for the extremely long paragraph but its just getting irritating, sorry. i'll attach some photos/videos separately if i can find them.

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