Bug: 'Account Sanctioned' message appears after tutorial error and restart
85 °C
Bug #254
'Account Sanctioned' message appears after tutorial error and restart
| Status: | Resolved |
| Priority: |
Medium |
| Added by: |
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| Assigned to: |
Unassigned
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| Due date: | |
| Reported for: |
Steps to Reproduce
- Had tutorial open but was changing mouse sensitivity settings.
- The game kicks me out of the tutorial with an error that had something about making sure that ports 6000-10000 were open (or something to that effect).
- After having to close the game and relaunch, I have a message popping up saying 'Account Sanctioned'.
- The only overlay software I had on at the time was Medal; Discord was also open but overlay is set to disabled globally.
Explanation
"Account sanctioned" during tutorial message, now appears when attempting to log into the game after restarting
Watchers
[ #1 ] 6 months ago by
It's worth noting that verifying the files results in an extremely short term fix - I was able to play the tutorial after this, however when trying to launch into an actual game with a friend, I was kicked out at the character selection screen with the attached error message.
[ #2 ] 5 months ago by
Hello, and thank you for bringing this to our attention. As this appears to be an account-related issue, we kindly recommend submitting a support request through Splitgate 2 Player Support using the link below: https://support.splitgate.com/hc/en-us/requests/new
The support team will be able to review your account details and assist you further.
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