Bug: Online Play Permission Error on XBOX After Login
Bug #315
Online Play Permission Error on XBOX After Login
| Status: | Resolved |
| Priority: |
High |
| Added by: |
 |
| Assigned to: |
Unassigned
|
| Due date: | |
| Reported for: |
Steps to Reproduce
- Some Xbox users can attempt to play the game.
- Error will show on opening the game.
Explanation
On attempted login on XBOX, user is presented with “You do not have permissions to play online” and cannot enter the game menu. Users have made workaround by downloading the game to at least 80% (past Xbox “ready to start”) and entered the lobby. Once game download is complete, they can enter games.
Once they close the game, error will present again and they can no longer play. They have to uninstall and repeat process.
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This project restricts device information visibility.Hello, and thank you for bringing this to our attention. As this appears to be an account-related issue, we kindly recommend submitting a support request through Splitgate 2 Player Support using the link below: https://support.splitgate.com/hc/en-us/requests/new
The support team will be able to review your account details and assist you further.