Bug: Account Sanction Error on Game Launch
113 °C
Bug #602

Account Sanction Error on Game Launch

Compatibility
Status: Resolved
Priority:
High
Added by:
thedoggchief on June 17, '25
Assigned to:
Unassigned
Due date:
Reported for:
1.0 - Launch/Season 1.1

Steps to Reproduce

  1. I turn the game on
  2. after a few seconds I get the error code
  3. if i do manage to get into a game, i get to play for about 15 seconds and then it kicks me saying I have been sanctioned.
  4. Once i am sanctioned, i have to wait about 30-45 minutes to play again
  5. from there the cycle repeats
  6. I downloaded the game through epic games and the issue persists

Explanation

Every time i start the game, i end up getting an error code that says my account is sanctioned. I then cant play the game for a while and then next time i'm allowed in the same thing happens. I cannot play the game and after working through a few attempts at fixing it with the ticket i have in discord I'm at a loss at this point.

Watchers
Watch
Screenshots
Browse All (2)
Video Clips

None

Log Files

None

Device

Device information is not visible to you

This project restricts device information visibility.
[ #1 ] 5 months ago by
1047 QA

Hello, and thank you for bringing this to our attention. As this appears to be an account-related issue, we kindly recommend submitting a support request through Splitgate 2 Player Support using the link below: https://support.splitgate.com/hc/en-us/requests/new

The support team will be able to review your account details and assist you further.

You need to join this project to comment on issues. Join Project