Bug: Vulkan game files error
This issue
is a
duplicate of #1772 Unable to Launch Poppy Playtime Chapter 5 Due to Missing Files and Vulkan Support Issue.
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Vulkan game files error
| Status: | Duplicate |
| Added by: | Anonymous on November 10, '26 |
| Reported for: | |
| Game: |
Poppy Playtime Chapter 5
|
Steps to Reproduce
No steps to reproduce
Explanation
Hello MOB Entertainment Support,
I purchased Poppy Playtime Chapter 5 yesterday, but unfortunately, I cannot launch the game.
As soon as I open it, two error messages appear:
- Missing game files required to initialize global shaders and cooked content.
- This device does not support Vulkan.
Here are my device specifications:
- Device: Samsung Galaxy A25 5G
- Android version: 16
- GPU: Mali-G68
- Vulkan API version: 1.1.177
- Game version: 1.0.17
Google Play says that the game is compatible with my device. I have also tried restarting my phone and disabling battery saver, but the problem remains.
Could you please help me fix this issue? I would really like to play the game.
Thank you for your help!
Best regards
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