Bug #1772

Unable to Launch Poppy Playtime Chapter 5 Due to Missing Files and Vulkan Support Issue

Status:	Open
Priority:	Blocker
Added by:	Anonymous on November 10, '26
Assigned to:	Unassigned
Due date:
Reported for:	Escape from Playtime
Game:	Poppy Playtime Chapter 5

Steps to Reproduce

No steps to reproduce

Explanation

Hello MOB Entertainment Support,

I purchased Poppy Playtime Chapter 5 yesterday, but unfortunately, I cannot launch the game.

As soon as I open it, two error messages appear:

Missing game files required to initialize global shaders and cooked content. This device does not support Vulkan.

Here are my device specifications:

Device: Samsung Galaxy A25 5G Android version: 16 GPU: Mali-G68 Vulkan API version: 1.1.177 Game version: 1.0.17

Google Play says that the game is compatible with my device. I have also tried restarting my phone and disabling battery saver, but the problem remains.

Could you please help me fix this issue? I would really like to play the game.

Thank you for your help!

Best regards

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