Bug #3040

Game Progress Reset and Rewarded Ads Malfunction in Farm Merge Valley

Status:	Duplicate
Added by:	Anonymous on July 31, '26
Reported for:	Patch Notes Version 1.79.0-7 Auto
Regression of:	#2963 FM - Discord Outage on July 24 This issue was created as a new bug instead of being marked as a duplicate because the original issue was already Resolved.
Platform:	ms_start

Steps to Reproduce

1. Open Farm Merge Valley on Windows (Microsoft Store version)
2. Try to watch a rewarded ad
3. Observe the message: 'MSN requires users to consent to advertising cookies' and note that the ad fails
4. Check your game progress and confirm it has been reset from Level 52 to Level 1

Explanation

Hello Team,

I have been playing Farm Merge Valley on Microsoft Store for about one year. Everything worked perfectly before, but recently I started facing multiple issues.

My game progress was unexpectedly reset from Level 52 to Level 1.
Rewarded ads no longer work. Every time I try to watch an ad, I get the message: "MSN requires users to consent to advertising cookies."
My Microsoft account is already signed in, and third-party cookies are enabled in Microsoft Edge, but the issue still persists.

This problem started recently. Please investigate and, if possible, help restore my lost progress and fix the rewarded ads issue.

Thank you.

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