Bug #3120

Video Ads Fail to Play on Mobile Browser Due to Infinite Scrolling

Status:	Open
Priority:	High
Added by:	Anonymous on August 4, '26
Assigned to:	Unassigned
Due date:
Reported for:	Patch Notes Version 1.79.0-10 Auto
Platform:	ms_start

Steps to Reproduce

1. Launch the game on a mobile browser (e.g., Microsoft Edge for Android) via MSN.
2. Tap the button to watch a video ad to claim a free reward.
3. The error popup 'Ad failed' appears, stating that ad cookies must be opted in via the MSN main page.
4. Go to msn.com in mobile mode and try to scroll to the bottom to find 'Privacy Settings,' but the page infinitely loads new articles, making the footer unreachable.

Explanation

On the MSN mobile browser version, video ads do not play and show an error saying "Ad failed. Please opt-in to ad cookies from the MSN main page."
However, because the mobile MSN top page has infinite scrolling, users cannot scroll down to the bottom footer to access the "Privacy Settings" button. This prevents us from opting in.
Note: If I switch the browser to "Desktop site mode," the video ads play perfectly and I can receive rewards. This issue only happens in the mobile layout

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