Bug #4099

Missing Rewards After Following Inactivity Message

Status:	Open
Priority:	High
Added by:	Anonymous on October 21, '26
Assigned to:	Unassigned
Due date:
Reported for:	Patch Notes Version 1.80.4-1 Auto
Regression of:	#1575 Game Crashes After Completing Album and Taking Screenshot - Reward Missing This issue was created as a new bug instead of being marked as a duplicate because the original issue was already Resolved.
Platform:	samsung

Steps to Reproduce

1. Open Farm Merge Valley through Samsung Gaming Hub
2. Collect stars and complete the sticker cards
3. Use the stars to obtain the reward box
4. The game displays a message about inactivity and recommends restarting the game
5. Close the game and reopen it, following the game's recommendation
6. The previously earned rewards, including 300 energy and crates, are missing, even though the completed cards are still displayed

Explanation

Hello Farm Merge Valley Support Team,

I am writing to report a serious problem with missing rewards in Farm Merge Valley, which I play through Samsung Gaming Hub.

Two days ago, I worked very hard to collect stars and complete a sticker collection consisting of nine cards. I completed the required cards and earned a reward box that was supposed to give me 300 energy and additional crates.

However, when I tried to access my rewards, the game displayed a message saying something about being inactive for 25 seconds and recommending that I exit the game and restart it. I followed the game's recommendation and closed the game.

When I returned to the game, my rewards had disappeared. The game still showed that I had completed several cards, but I could no longer find or claim the rewards I had earned.

This has been very frustrating because I invested a lot of time and effort into collecting the stars and completing the cards. I followed the instructions displayed by the game, so I do not

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