{
  "support_ticket": {
    "title": "[BUG] Black screen / GPU crash - VIDEO_ENGINE_TIMEOUT_DETECTED (0x141)",
    "game": "[NOM DU JEU]",
    "description": "Je rencontre des crashs graphiques récurrents en jouant au jeu. L'écran devient complètement noir, les ventilateurs du GPU passent à très haut régime et le PC devient inutilisable. Je dois effectuer un arrêt forcé avec le bouton Power. Discord peut continuer à fonctionner pendant le black screen. Le problème existait déjà avant que j'utilise un undervolt avec MSI Afterburner.",
    "configuration": {
      "gpu": "Gigabyte GeForce RTX 3070 Gaming OC 8G 2.0",
      "cpu": "AMD Ryzen 5 5600X",
      "motherboard": "ASUS ROG STRIX B550-F GAMING",
      "ram": "32 GB DDR4-3000",
      "psu": "be quiet! Pure Power 11 CM 700 W",
      "operating_system": "Windows 10 x64",
      "os_version": "10.0.26100.1",
      "nvidia_driver": "610.74",
      "monitors": 2
    },
    "crash": {
      "bugcheck_code": "0x141",
      "bugcheck_name": "VIDEO_ENGINE_TIMEOUT_DETECTED",
      "description": "One of the display engines failed to respond in timely fashion.",
      "failure_bucket": "LKD_0x141_IMAGE_nvlddmkm.sys",
      "module": "nvlddmkm",
      "image": "nvlddmkm.sys",
      "symbol": "nvlddmkm+1957ef0",
      "process_name": "Discord.exe",
      "dump_file": "WATCHDOG-20260916-1855.dmp",
      "dump_type": "Live Generated Dump",
      "failure_hash": "{341dd0b3-9ebd-47a8-9de8-23f4b00fabbc}",
      "stack": [
        "dxgkrnl!TdrCollectDbgInfoStage1",
        "dxgmms2!VidSchiResetHwEngine",
        "dxgmms2!VidSchiResetEngines",
        "dxgmms2!VidSchiCheckHwProgress",
        "dxgmms2!VidSchiScheduleCommandToRun",
        "dxgmms2!VidSchiRun_PriorityTable",
        "dxgmms2!VidSchiWorkerThread"
      ]
    },
    "gpu_monitoring": {
      "idle": {
        "gpu_temperature_c": 39.2,
        "hotspot_c": 50.9,
        "gpu_power_w": 24.3,
        "gpu_clock_mhz": 210,
        "memory_clock_mhz": 101,
        "fan_percent": 60
      },
      "normal_game_session": {
        "gpu_temperature_max_c": "89-90",
        "hotspot_max_c": "105-107",
        "gpu_load_max_percent": 98,
        "gpu_power_max_w": "approximately 130",
        "fan_percent": 60,
        "thermal_performance_limit_reached": true
      },
      "ventilation_test": {
        "duration_minutes": 24,
        "afterburner_settings": {
          "core_clock": "+0 / reset",
          "memory_clock": "+0 / reset",
          "power_limit": "100%",
          "undervolt": false
        },
        "fan_speed": "approximately 70-75%",
        "crash_occurred": false,
        "gpu_temperature_max_c": 89.6,
        "hotspot_max_c": 106.9,
        "gpu_load_max_percent": 98,
        "gpu_power_max_w": 170.6,
        "gpu_clock_max_mhz": 1980
      }
    },
    "pcie_check": {
      "recovery_count": "136 -> 175 during use",
      "receiver_errors": 0,
      "replay_count": 0,
      "bad_tlp_count": 0,
      "lcrc_errors": 0,
      "naks": 0,
      "correctable_errors": 0,
      "non_fatal_errors": 0,
      "fatal_errors": 0,
      "lane_errors": 0,
      "interpretation": "The detailed PCIe error counters remained at zero. Recovery Count alone is not considered sufficient evidence of a PCIe hardware fault."
    },
    "additional_information": [
      "The crashes occurred before the MSI Afterburner undervolt was created.",
      "The WinDbg dump identifies nvlddmkm.sys in the graphics failure chain.",
      "The dump does not by itself prove a physical GPU failure.",
      "The dump does not prove that Discord caused the crash; Discord.exe is the process associated with the captured graphics context.",
      "The GPU reached its thermal performance limit during monitoring.",
      "Increasing fan speed to approximately 70-75% for 24 minutes did not produce a crash, but the GPU still reached approximately 89.6 C and the hotspot 106.9 C.",
      "No detailed PCIe transmission errors or fatal PCIe errors were observed."
    ],
    "request_to_support": {
      "question": "Can this VIDEO_ENGINE_TIMEOUT_DETECTED (0x141) / nvlddmkm.sys error be caused by the game, or are there known issues with this game, RTX 3070 GPUs, or the graphics engine that could produce this behavior?",
      "requested_help": [
        "Check whether the game has known issues involving NVIDIA RTX 3070 GPUs.",
        "Check whether the graphics engine can trigger VIDEO_ENGINE_TIMEOUT_DETECTED / TDR events.",
        "Check whether there are known issues with the current NVIDIA driver version.",
        "Advise whether additional game logs or diagnostic files are required."
      ]
    },
    "available_files": [
      "WATCHDOG-20260916-1855.dmp",
      "WinDbg BugCheck analysis",
      "HWiNFO sensor screenshots"
    ]
  }
}