Bug: Game Fails to Launch After Installation on Steam
Bug #434
Game Fails to Launch After Installation on Steam
| Status: | New |
| Priority: | High |
| Added by: |
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| Assigned to: | |
| Due date: | |
| Reported for: | S5.09 |
Steps to Reproduce
- Buy DRG
- Install game
- Attempt to launch
- Launch attempt fizzles
- Quietly sob in the corner after performing troubleshooting steps
Explanation
Just bought DRG for my fiance, and she can't launch it on Steam. We've updated graphics drivers, updated Windows, ran Steam as an admin, launched w/ normal, DX11, 12, Safe Mode, ran Steam in Windows 8 compatibility mode, verified the integrity of the game files, added two of the DRG .exe's to a firewall exception and re-installed the game. Nothing has worked. We'll click on the 'Play' button in Steam, then it'll try to launch, then it closes up without an error message popup that we can see. The Cloud Status seems to cycle through a few statuses and update, and Steam registers game time.
Watchers
Screenshots
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Video Clips
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Log Files
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Device
No device information
Issue resolved after running the UE4 prereq installer 'vc_redist.x64.exe'. We weren't getting any errors of any kind, or if we were then they didn't stay on screen long (didn't notice any flashing windows, though). I suspect that this has to do with me installing the UE5 engine on that computer a while back when I was trying to develop my own game, but that's only a theory.
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