Bug: Multiplayer Access Issue Despite Xbox Game Pass Standard Subscription
Bug #664
Multiplayer Access Issue Despite Xbox Game Pass Standard Subscription
| Status: | Resolved |
| Priority: |
High |
| Added by: |
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| Assigned to: |
Unassigned
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| Due date: | |
| Reported for: |
Steps to Reproduce
- Use an Xbox Series X
- Play on an account subscribed to Xbox Game Pass Standard
- Start up the game
- Open the pause menu and see the "Xbox Gold Required to play online" error in the bottom left corner
Explanation
I am unable to play on multiplayer due to the game not recognizing I am subscribed to Xbox Game Pass. I recently downgraded my subscription from Game Pass Ultimate to Game Pass Standard, but that should not affect my ability to play multiplayer.
When I start up the game, I see a message in the bottom left corner of the pause screen that states "Xbox Gold Required to play online". I have confirmed that I am subscribed to Xbox Game Pass Standard, I have tried restarting the game, uninstalling/reinstalling the game, rebooting my Xbox, and logging out and back into my Xbox but have not been able to fix the issue.
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This project restricts device information visibility.I got this working again. I submitted a ticket to Microsoft and was able to get on the phone with someone who cancelled and then reinstated my Game Pass subscription. For some reason that fixed things!
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