Bug: Game Crashes with D3D Device Lost Error (Error: 0x887A0006)
Bug #843
Game Crashes with D3D Device Lost Error (Error: 0x887A0006)
| Status: | Resolved |
| Priority: |
Critical |
| Added by: |
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| Assigned to: |
Unassigned
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| Due date: | |
| Reported for: |
S05.10
Auto
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Steps to Reproduce
- I launched the game in all options (Basic, Direct X 11/12, Safe mode) and it didn't help.
- I have all in medium graphic settings with Nvidia dlss enabled and with super performance enabled.
Explanation
My game keeps crashing either while I’m still in the space rig or in the middle of the game.
This is the error code that appears in Unreal Engine.
LoginId:1c7a**9a4a3a56d94092adb7f773fc97 EpicAccountId:448da1b6621e4000bc183429a76f9579
LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')
FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping FSD_Win64_Shipping kernel32 ntdll
My laptop specs:
Operating System Windows 11 Home Single Language 64-bit
CPU Intel Core i5 12500H 43 °C Alder Lake 10nm Technology
RAM 16.0GB Dual-Channel DDR4 @ 1330MHz (19-19-19-43)
Motherboard HP 8A4F (U3E1)
Graphics Generic PnP Monitor (1920x1080@144Hz) Intel Iris Xe Graphics (HP) 4095MB NVIDIA GeForce RTX 3050 Ti
Laptop GPU (HP) 44 °C SLI Disabled
Storage 476GB SAMSUNG MZVL2512HCJQ-00BH1 (Unknown (SSD))
Optical Drives No optical disk drives detected
Watchers
Screenshots
None
Video Clips
None
Log Files
None
Device
No device information
It is mentioning that the issue is related to your GFX card, try to update it and make sure the game is using the real graphics card and not the onboard one
I managed to fix the issue. My GPU was overheating, and after I lowered the FPS, it hasn’t crashed since.
great to hear!
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