Bug: Auric Cells Not Delivered After Purchase (Xbox Series)

Auric Cells Not Delivered After Purchase (Xbox Series)

Status: Duplicate
Added by: Anonymous on July 13, '26
Reported for:
10.0.2 Auto
Actual Result:
Not set
Expected Result:
Not set
Severity:
Not set
Reproducibility:
Not set
Platform:
Not set
Additional Notes & Comments:
Not set

Steps to Reproduce

  1. Purchased the 4025 Auric Cells pack on Xbox through the in-game store.
  2. Payment was successfully charged.
  3. Did not receive the Auric Cells.
  4. The game displayed the error: 'Unlock validation failed. Product Code: cellsPack4.'
  5. Issue has not resolved after restarting the game multiple times over a week.
  6. Current Auric Cell balance is still 45 (excluding temporary event Auric Cells).
  7. Contacted Behaviour Support but have not received a solution yet.

Explanation

Xbox Series: Purchased 4025 Auric Cells through the in-game store but they were never delivered (cellsPack4)

Watchers

Screenshots
Anonymous 1mo 0
Anonymous 1mo 1
Video Clips

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Log Files

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