Bug #1401

Recurring Payment Failure for Advanced Placing Game Pass

Status:	Open
Priority:	High
Added by:	Anonymous on September 22, '26
Assigned to:	Unassigned
Due date:
Roblox Id:	Not set

Steps to Reproduce

1. Purchase the Advanced Placing game pass for another player.
2. Complete the payment/transaction.
3. Check the recipient’s account.
4. The Advanced Placing game pass does not appear on the recipient’s account.
5. The player who made the purchase loses the money spent on the purchase without receiving the expected result.

Explanation

I previously reported this exact issue, but I have received no response, update, or compensation regarding the previous incident. Now the same problem has happened again. This is extremely frustrating and unacceptable for a paid feature. Players should not have to repeatedly lose money because of a system failure.
Please investigate this issue thoroughly and fix the underlying problem as soon as possible. The system needs to be properly corrected so that other players do not experience the same issue and suffer financial losses. I also expect a clear response regarding both incidents and an appropriate resolution for the purchases that were not successfully delivered.
I have attached evidence of this new incident, including a video recording and a screenshot of the transaction history. I hope this report will actually receive a response and that the issue will be resolved rather than being left unanswered like my previous report.

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