Bug: Streak Repair Request Due to Maintenance
110 °C
Bug #19

Streak Repair Request Due to Maintenance

Status: Resolved
Priority:
Medium
Added by:
Farmer Anthony
on October 21, '25
Assigned to:
Unassigned
Due date:
Reported for:
1.3.2 Auto
Platform:
Not set

Steps to Reproduce

No steps to reproduce

Explanation

Hi everyone! If your streak was affected by yesterday's maintenance, please use this thread to request a repair!

Watchers

Video Clips

None

Log Files

None

Device

No device information

[ #1 ] about 2 months ago by

Hi

[ #2 ] about 2 months ago by

Hi, could you help with my streak? It was indeed affected

[ #3 ] about 2 months ago by

Hi, same for me

[ #4 ] about 2 months ago by

yay

[ #5 ] about 2 months ago by

ME

[ #6 ] about 2 months ago by

Hi,same for me. Please repair my streak.You can see it in uploaded screenshot that it is not opened yesterday

IMG_4064.png (1.43 MB)
[ #7 ] about 2 months ago by

Same here

[ #8 ] about 2 months ago by

I am

[ #9 ] about 2 months ago by

Same here! Yes yes

[ #10 ] about 2 months ago by

Same

[ #11 ] about 2 months ago by

same

[ #12 ] about 2 months ago by

same ty

[ #13 ] about 2 months ago by

Same

[ #14 ] about 2 months ago by

🥹

[ #15 ] about 2 months ago by

Mee

[ #16 ] about 2 months ago by

same

[ #17 ] about 2 months ago by

Samee

[ #18 ] about 2 months ago by

Repair

[ #19 ] about 2 months ago by

here's mine, I still have this window... I'm afraid to click the reset button since I really want to keep my streak that has been affected by the worldwide Internet outage

image.png20251021-9-llrokp (283 KB)
[ #20 ] about 2 months ago by

Oh, here's mine anyway. Forgot to put any screenshots.

image.png20251021-9-reuwb9 (201 KB)
[ #21 ] about 2 months ago by
[ #22 ] about 2 months ago by

Same here

[ #23 ] about 2 months ago by
[ #24 ] about 2 months ago by

I didn’t know, shame i already clicked the reset button

[ #25 ] about 2 months ago by

same here.. my 60day streak said adios 😩

[ #26 ] about 2 months ago by

did anyone here get their streak back?

[ #27 ] about 2 months ago by

Good evening, hope to get a streak repair due to the maintenance the other day, thank you.

capture_014_21102025_153959.jpg20251021-9-ejqgwp (141 KB)
[ #28 ] about 2 months ago by

Hi, same for me

[ #29 ] about 1 month ago by

not yet

[ #30 ] about 1 month ago by

hello, i need my streak repaired from yesterday please

Screenshot_20251021_215929_Discord.jpg20251022-10-n7kifg (17.4 KB)
[ #31 ] about 1 month ago by

i dont save the pic but i rmb it was around 31 or 32

Screenshot_20251022_173558_Discord.jpg20251022-10-wahe01 (138 KB)
[ #32 ] about 1 month ago by

Hello @here! We'll repair them soon. In the meantime, you can still continue to play. Thanks for your patience!

[ #33 ] about 1 month ago by

@here Your streak should be repaired <:Heart:1300517536864931871> Feel free to let me know if it didn't work

[ #34 ] about 1 month ago by

I’m still stuck on this screen Is it because I didn’t play for the past two days?

IMG_4217.png20251023-10-3pdntn (929 KB)
[ #35 ] about 1 month ago by

Same here… This is due to my worry of if I press “Reset my streak”, it would be gone forever

Screenshot_2025-10-23-09-01-05-02_572064f74bd5f9fa804b05334aa4f912.jpg20251023-10-imkx0w (74.7 KB)
[ #36 ] about 1 month ago by
[ #37 ] about 1 month ago by

(yeah, now I have a habit of taking a screenshot every time I complete the daily)

[ #38 ] about 1 month ago by

Still not fixed for me either.

[ #39 ] about 1 month ago by
[ #40 ] about 1 month ago by
[ #41 ] about 1 month ago by

I lost my 73 day streak

[ #42 ] about 1 month ago by

What are the eyes for

[ #43 ] about 1 month ago by

😫

[ #44 ] about 1 month ago by

Helpp

[ #45 ] about 1 month ago by
[ #46 ] about 1 month ago by

(unknown user mentioned) (unknown user mentioned) (unknown user mentioned) (unknown user mentioned) (unknown user mentioned) (unknown user mentioned) Hello! This is because you indeed need to reset it first, and then I can repair it

[ #47 ] about 1 month ago by

I'll double-check again when i'll have some time!

[ #48 ] about 1 month ago by

OK I'm reset it NOW ,please repair it thank you

image.png20251023-10-5em9ns (283 KB)
[ #49 ] about 1 month ago by

ive reset it aswell, thank you

[ #50 ] about 1 month ago by

same hereee

[ #51 ] about 1 month ago by

same

[ #52 ] about 1 month ago by

Oh! Noted! I'll check

[ #53 ] about 1 month ago by

<:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028> <:Discord:1300794519570219028>

[ #54 ] about 1 month ago by

any news?

[ #55 ] about 1 month ago by

I'ma play now to "Reset my streak", hopefully it will get repaired 🙏

[ #56 ] about 1 month ago by

sorry for the ping Farmer Anthony, but, for the meantime, it is safe for us to continue playing yes?

[ #57 ] about 1 month ago by

Yes

[ #58 ] about 1 month ago by

hello! I'd like to have a follow up of my repair request of my steak 🙏

image.png20251026-10-xjcc2v (361 KB)
[ #59 ] about 1 month ago by
[ #60 ] about 1 month ago by

Same

[ #61 ] about 1 month ago by

The same thing happened to me

image.png20251027-10-kuuqh9 (193 KB)
[ #62 ] about 1 month ago by

I solved yesterdays puzzle

[ #63 ] about 1 month ago by

Ye i would have been on a 34 day streak, and its now back to 1 🙁

[ #64 ] about 1 month ago by

see also the other thread https://discord.com/channels/1300499527345770497/1431868643725021195 my streak got reset today, i suspect maybe a daylight saving time issue?

[ #65 ] about 1 month ago by

My 103 day streak was lost on 26th November despite playing ):

IMG_9433.png20251027-10-tvyidf (1.14 MB)
[ #66 ] about 1 month ago by

hello! I would like to have a follow up of my lost streak please... I am one of the affected users of the global Internet outage issue and my streak still hasn't come back yet...

Screenshot_2025-10-28_205242.png20251028-10-73ht7v (707 KB)
[ #67 ] about 1 month ago by

Just adding to the list as well.

IMG_5749.png20251028-10-uhj1np (604 KB)
[ #68 ] about 1 month ago by

My streak broke saying I did not complete it on the 26th when I had done, can this be repaired?

IMG_1561.png20251029-10-2rqsrt (1.44 MB)
[ #69 ] about 1 month ago by

I'm still waiting for the correct streak

[ #70 ] about 1 month ago by

I had 120+ and now only 26

[ #71 ] about 1 month ago by

Just got my streak broken. I know I did not forget it, because I always do Sudoku right after Wordle, and my Wordle streak is intact.

[ #72 ] about 1 month ago by

Same! But I typically do Sudoku first then Wordle then the other games on the NY Times Games app.

[ #73 ] about 1 month ago by

@here Hey! The hotfix has almost been applied to all accounts. Are you still experiencing an issue with your streak please?

[ #74 ] about 1 month ago by

i do.. with wrong streak amount

[ #75 ] about 1 month ago by

No problem now thank you!

[ #76 ] about 1 month ago by

(unknown user mentioned) can you try again please?

[ #77 ] about 1 month ago by

i had 124 days streak

[ #79 ] about 1 month ago by

before the monday

[ #80 ] about 1 month ago by

but after my streak was resetted i had only around 20

[ #82 ] about 1 month ago by

seems like it fixed now, thanks

image.png20251030-10-4ppq9n (38.4 KB)
[ #83 ] about 1 month ago by

good day! thank you Farmer Anthony and the dev team for taking care of the issues! hats off

I got my streak back! The game now says that I am on my 12 day streak, which seems to be correct. October 19th was my 6th day, the day after was the global outage issue which was external. I continued playing on October 25th until today (October 30th), so 6+6=12

Thank you once again!

[ #84 ] about 1 month ago by

Mine still says 1 day streak.

[ #85 ] about 1 month ago by

Same. I got this message about my 56 day streak on October 28, but mine was reset to 51 days.

I can’t get the game to load on mobile anymore to see if it’s been fixed. I just get a gray screen.

image0.jpg20251030-10-kre6mb (120 KB)
[ #86 ] about 1 month ago by

not sure why but my 290+ streak dropped down to 117 after doing todays puzzle :/

Screenshot_20251030_191219_Discord.jpg20251031-10-r1w6wp (41.7 KB)
[ #87 ] about 1 month ago by

Mine is still showing only a 2 day streak now.

[ #88 ] about 1 month ago by

Hello, my streak just reset by itself 🥲🥲🥲🥲

[ #89 ] about 1 month ago by

I HAD 74 DAYS 😭😭😭

[ #90 ] about 1 month ago by

Okay, my streak just got reset AGAIN!!! I'm back to one day.

[ #91 ] about 1 month ago by

My streak was reset

[ #92 ] about 1 month ago by

(unknown user mentioned) should be resolved

[ #93 ] about 1 month ago by

(unknown user mentioned) Hello! I see that your current streak is 56, is it correct?

[ #94 ] about 1 month ago by

(unknown user mentioned) should be resolved

[ #95 ] about 1 month ago by

Hi my streak was reset

[ #96 ] about 1 month ago by

(unknown user mentioned) fixed

[ #97 ] about 1 month ago by

October 27 was day 57 for me, so that sounds right. Thanks for fixing it!

I can’t get the game to load on mobile anymore for some reason. I just get a gray screen when I try to launch it. Have you had any other reports of this issue on iOS?

image0.jpg20251103-11-309xdk (196 KB)
[ #98 ] about 1 month ago by

(unknown user mentioned) it should be fixed!

[ #99 ] about 1 month ago by

no, that is strange 😕 I would recommend to clear the cache of the Discord app - but I don't know how to do it on iOS :(

[ #100 ] about 1 month ago by

Thanks! I’ve tried that a few times without success. I think the issue might be related to a recent iOS beta update from last week since the game was loading before I installed it.

The cache actions on iOS are at the bottom of the Settings menu if anyone else ever asks 😊

image0.jpg20251103-11-axnkrc (109 KB)
[ #101 ] about 1 month ago by

Tried to attach this screenshot with my edit but couldn’t.

IMG_5839.png20251103-11-y87vqi (417 KB)
[ #102 ] about 1 month ago by

My streak was effected and was at 54 and still hasn't been restored:(

Screenshot_20251103_142900_Discord.jpg20251103-10-z7hy2g (141 KB)
[ #103 ] about 1 month ago by

My streak has been restored!! Thank you!!

[ #104 ] about 1 month ago by

My streak still hasn’t been restored 😢

[ #105 ] about 1 month ago by

Mine needs to be fixed, please.

[ #106 ] about 1 month ago by

My streak needs to be fixed

[ #107 ] about 1 month ago by

fixed

[ #108 ] about 1 month ago by

fixed

[ #109 ] about 1 month ago by

fixed

[ #110 ] 28 days ago by

Since my streak got fixed, it keeps resetting when I get the reward for a week (it’s stuck on 2 out of 7 days and keeps resetting each time I play)

[ #111 ] 28 days ago by

same here

[ #112 ] 27 days ago by

Hi there🥲 My Sudoku winning streak has been broken for two weeks, and I haven’t been able to receive the reward gems during this time. Could you please help me check what’s going on? Thank you so much for your help!

[ #113 ] 26 days ago by

I lost a 67 day streak last weekend

[ #114 ] 26 days ago by

Today I should have gotten a bonus but it says it's Tuesday now so no 7 day bonus

[ #115 ] 4 days ago by

me too!

[ #116 ] 1 day ago by

My streak was affected, not your fault, but I was in the hospital and their WiFi s*****. I kept trying all day every day and 2 of the 3 days I was able to get in and play, but one day, 11/26, I couldn't. The next day the game popped up and asked if I wanted to repair my broken streak, and I responded 'yes' but nothing happened and my 103 day streak was b

[ #117 ] 1 day ago by

Did you get my msg? It disappeared? My 103 day streak was broken last Wed. I was asked if I wanted to repair it. I responded yes, but nothing happened.

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