Bug #1948

Purchased Gems Not Applied to Farm Merge Valley Account

Status:	Open
Priority:	High
Added by:	a...s@betahub.io on May 29, '26
Assigned to:	Unassigned
Due date:
Reported for:	Patch Notes Version 1.77.0-4 Auto
Platform:	ms_start

Steps to Reproduce

No steps to reproduce

Explanation

Hello,

I purchased in‑game gems for Farm Merge Valley on PC via the Microsoft Store, but they have not been applied to my account.

Details:

Platform: PC (via Microsoft Store/MSN)
Game: Farm Merge Valley
Date of purchase: May 29, 2026
Order number (Microsoft): Z73RRERIHEE6
Amount charged: $32.72
In‑game name/ID: Monique G
In my Microsoft account order history, this order is listed as Completed/Billed. I’ve restarted the game and confirmed I’m logged into the correct account, but the gems still do not appear.

Could you please either apply the missing gems to my account or advise on next steps?

Watchers

Watch