I paid 45 gems for a silver key and it appeared in a bubble and disappeared right away. I wasn't able to get the key I exchanged gems for, but it did charge me for the 45 gems.

Bought two silver keys from the shop, but the bubble disappeared. Tried to reload the game, gems have been paid, but the keys are nowhere to be found.

I ran into an issue with buying keys from the store. I've bought keys twice now, but both times the bubble containing the keys never appeared. The first time, I thought it might show up after refre...

I purchased a key with gems, it took my gems and did not give me a key.

I purchased a first tier key for 15 crystals twice and it took the crystals but did not get me the 2 keys.

The game froze while I was using the Marketplace. I purchased two silver keys, costing 45 gems each. A total of 90 gems was deducted from my account, but I did not receive either of the two silver ...

The game froze while I was using the Marketplace. I purchased two silver keys, costing 45 gems each. A total of 90 gems was deducted from my account, but I did not receive either of the two silver ...

Hi. The same issue happened again with a key disappearing. I bought a key for 15 diamonds, it dropped onto the map, fell through the texture, and just disappeared. This is already the second time t...

I bought keys for silver chest with diamonds 2 times and nothing happened. They took my diamonds but didn`t give me keys.

i purchased the gold keys then nothing happened but my gems got minus, do it again still nothing with less gems. restart, nothing showed up, re-purchase the gold keys, it shows up but lost the gem...

I bought the silver key and it yoinked the gems, I had 900+ now I have 858 but this isn't the first time it's happened, and it never gives me the key afterwards

i spent my gems to buy 2 silver keys, but did not get them and my gems is gone.

There's a bug where when I buy a key from the shop it spends my gems but it doesn't give me a key. I would appreciate a reimbursement for the gems I lost, which was about 90 gems for 2 silver keys....

Bought 2 materials for 600 crystals each. the boubble never show up. please fix and give me back the materials or 1200 gems.

The shop scammed me I bought 2 keys on the shop, but they never appeared on my island, and it used up my gems too. Is there anything I can do to get them back?

I bought 2 golden keys and they disappeared, It’s been over 24 hours now, and the keys bubble still hasn't appeared.

Hello, I had a bug happen. I bought an extra key, the one that costs 15 diamonds. When the ball dropped, I clicked on it, but it just disappeared into nowhere. And no, the key didn’t move to any ce...

i purchased 2 keys wiyh 45 diamonds for each key but it didnt get me when i unlock the box

I already bought 2 Silver Keys, but I didn't receive them, and my crystals were deducted.

Buying stuff with gems from the store doesn't give the items. Twice already I bought a silver key from the store and i did not get anything, this is unacceptable, the bubble simply disappears when...

I bought bronze keys, diamonds were deducted but I didnt receive the keys

I bought 2 copper keys, but I didn’t receive them, and I just wasted 30 crystals for nothing.

Ticket is issue not opening and golden key is not available

Hello, I bought 2 keys at the metal store and the game didn't give them to me but disxounted my diamonds, i'm waiting for an answer, Thsnk you