Bug #505

Game Freezes During Event Item Collection and Subsequent Login Loop

Status:	Resolved
Priority:	Critical
Added by:	kingben1765 on January 2, '26
Assigned to:	Unassigned
Due date:
Reported for:	Patch Notes Version 1.72.0-4 Auto
Has regressions:	2 possible regressions This issue has been marked as resolved/closed, but similar issues have been reported again. #595: Game Freeze After Collecting Final Bu... Jan 15, 2026 #578: Login Failure Post-Christmas Event Du... Jan 14, 2026

Steps to Reproduce

No steps to reproduce

Explanation

Hello,
I tried to collect the final Christmas Key from the event and the game froze. I force quit the game, after this I now get stuck on the login screen at 9/9 (starting new session). Also the loading dots freeze at this stage. It has been about 18 hours now.

Have tried: Different devices, Ipad, laptop and phone all through Reddit the platform I play on. Tried clearing the local history on reddit for each device and reinstalling reddit. My Reddit username is Anuser12.

Any help would be greatly appreciated has I am enjoying the game and the community.

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