Bug: Login Failure Post-Christmas Event Due to Max Tier Tree
Bug #578
Login Failure Post-Christmas Event Due to Max Tier Tree
| Status: | Resolved |
| Priority: |
High |
| Added by: |
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| Assigned to: |
Unassigned
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| Due date: | |
| Reported for: | |
| Regression of: |
#505 Game Freezes During Event Item Collection and Subsequent Login Loop
This issue was created as a new bug instead of being marked as a duplicate because the original issue was already Resolved.
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| Platform: |
Not set
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Steps to Reproduce
No steps to reproduce
Explanation
Hello, I have this bug. I can't login after getting the last Christmas tree ball (660).
>>> We've identified an issue that can prevent players from logging in if a Christmas tree (at the max tier) remains on their farm after the event has ended.
If you're affected (i.e. if you can't launch the game because you're stuck on the loading screen at 9/9), please submit a support ticket so we can assist you.
Player ID: 923006644210765864
Need your help. Thank you.
Watchers
Farmer Anthony👆 🧑🎄 Hi 😉
Hello (unknown user mentioned)! This should now be fixed!
For the balls, you can delete them by using the shovel <:Shovel:1318629874247667782>
Don't forget to open the chests, because they'll expire after the event
P.S. I removed the extra balls and unlocked the rewards as you recommended.
And made an additional relog for testing.
Everything works perfectly.
You're a wonderful support team! 🧑🎄 Thank you!