Bug #3988

Game fails to initialize and requires internet connection despite stable connection

Status:	Open
Priority:	High
Added by:	unclefood on June 4, '26
Assigned to:	Unassigned
Due date:
Reported for:	9.6.2
Actual Result:	Error message upon trying to load the game.
Expected Result:	Loading the game to the main menu.
Severity:	Major
Reproducibility:	Sometimes
Platform:	Xbox Series S|X
Additional Notes & Comments:	I put my Xbox Gamer Tag for player cloud ID because I can not access player cloud ID due to the game not being able to load.

Steps to Reproduce

1. Load the game

Explanation

Playing the game on XBOX Series X. Loading the game provides me with either one of two error messages. The first simply being to play the game I need an internet connection, which I do and is a strong, fast, and wired connection. The second error message I will get is that the game did not initialize correctly and may not save data properly.

I have found multiple solutions online in multiple DBD approved communities that provide temporary solutions, such as a hard reset of the console, clearing out the cache/temp files and clearing out my MAC address. These solutions generally give me solace for a single gaming session, but the issues return the next time I try to play the game. I don't know what causes these issues, but they are quite the hindrance to me. I have access to the game for free via Game Pass so I generally enjoy supporting the game via rift pass/cosmetics/chapter releases. I hope this issue gets addressed so I can play the game without going through so many hoops.

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