Bug #4775

Purchased Killers and Skins Missing After Redownload

Status:	Open
Priority:	Critical
Added by:	c...9@gmail.com on June 26, '26
Assigned to:	Unassigned
Due date:
Reported for:	10.0.1
Regression of:	#3185 Missing Characters Pinhead and Onryo in Dead by Daylight This issue was created as a new bug instead of being marked as a duplicate because the original issue was already Closed.
Actual Result:	Only a few killers unlocked and skins gone
Expected Result:	All my stuff including Myers and Pinhead
Severity:	Major
Reproducibility:	Once
Platform:	Windows Store
Additional Notes & Comments:	Idk if its a possible edition issue, but those are all my killers (Excluding Vecna)

Steps to Reproduce

1. Redownloaded Through X box (Jason edition)
2. Linked account
3. All skins, killers including pinhead and myers gone

Explanation

For context, I started playing DBD whenever singularity was new and over that time I've gotten add-ons and in game purchases. I quit right before dark lord and redownloaded to find that all the killers ive bought with auric cells are gone and the skins too. Despite a skin I have for singularity still avaible to me. I don't know if it's because I redownloaded but please tell me if theres a way I can get everything back. (Idk if this will help but i downloaded the JAson edition instead of the normal edition)

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