Bug #7204

Permanent Ban Following Easy Anti-Cheat Error

Status:	Open
Priority:	High
Added by:	Anonymous on September 12, '26
Assigned to:	Unassigned
Due date:
Reported for:	10.1.2
Actual Result:	no response
Expected Result:	human agent to review the case
Severity:	Blocker
Reproducibility:	Always
Platform:	Steam
Additional Notes & Comments:	fix this issue and review my account because i have no cheats or anything whatsoever

Steps to Reproduce

No steps to reproduce

Explanation

I'm trying to appeal a permanent ban that happened immediately after an Easy Anti-Cheat "failed to resume" error in a Dead by Daylight match. I was playing Judgement Killer on Steam, got a black screen, and was then permantley uspended.

I've already submitted an appeal, but the support process redirects me to EAC, where I can only enter a reference ID. There is no way to explain the incident or speak to a real person.

How am I supposed to get a manual review of a potentially false ban if the appeal system doesn't let me provide any context? I genuinely did nothing wrong and would like someone to investigate the anti-cheat failure and my suspension.

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