#917 Missing Purchased Auric Cell Pack After Purchase and Error Message on PS5

Bug: Missing Purchased Auric Cell Pack After Purchase and Error Message on PS5

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Bug #917

Missing Purchased Auric Cell Pack After Purchase and Error Message on PS5

Status:	Fixed
Priority:	Critical
Added by:	Anonymous on January 27, '26
Assigned to:	Unassigned
Due date:
Reported for:	9.4.0 Auto
Has regressions:	2 possible regressions This issue has been marked as resolved/closed, but similar issues have been reported again. #975: Unreceived Auric Cells Purchase Jan 28, 2026 #926: Reward Not Received After Purchasing ... Jan 27, 2026
Actual Result:	Not set
Expected Result:	Not set
Severity:	Not set
Reproducibility:	Not set
Platform:	Not set
Additional Notes & Comments:	Not set

Steps to Reproduce

I logged in
headed to the store
clicked purchase on the 1100 auric cell pack
I entered my password for confirmation
it completed
However, an error message appeared afterwards

Explanation

I am playing on PS5, on the new update. 9.4.0 I bought the 1100 auric cell pack and am still waiting to receive it. After purchasing an error message appeared saying I needed to log back in and it will be given, or something similar. Multiple restarts and logins later and I'm still waiting. Attached below is the purchase receipt