Bug: Game freezing and chat not working after leaving Wi-Fi location
Bug #33
Game freezing and chat not working after leaving Wi-Fi location
Status: | In Progress |
Priority: | Critical |
Added by: |
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Assigned to: | |
Due date: | |
Reported for: | 1.6.10 |
Steps to Reproduce
- Can’t reproduce only show that game is frozen
Explanation
Left my Wi-Fi location while still having full service. Resulted in my game not acknowledging my connection. My units were frozen and chat wouldn’t work. I have a video of this as well.
Watchers
Screenshots
None
Video Clips
None
Log Files
None
Device
No device information
So you changed the network from wifi to cellular data and the game doesn't reconnect?
Can you log into the game if you are start the application under cellular data?
That is correct to the first question. To the second question, yes if I restart my game under cellular data, it will work again. However, the stage is lost.
Even if you close the game, as long as you log back in within 15 minutes, you can reconnect to the previous battle normally, and you won't lose the stage.
However, the network switching issue you mentioned needs to be checked, as it does not occur on my own phone due to differences in devices. Therefore, this is a more difficult issue to diagnose and will take some time.
Unfortunately, that stage did not allow me to continue it when I got reconnected within the 15 minute window. So the stage had to restart. I appreciate you guys looking into this.
Sorry, not 15, it's 10 minutes.
If you find any battle except test battle isn't recover with 10 minute. Can you record a screen to reproduce this issue. I will check this problem
Here’s another video. The beginning shows my unit attacking and then the Internet connection switching away from Wi-Fi and freezes game play.
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