Bug: Game freezing and chat not working after leaving Wi-Fi location
142 °C
Bug #33

Game freezing and chat not working after leaving Wi-Fi location

Status: In Progress
Priority:
Critical
Added by:
krypticspartan
on March 23, '25
Assigned to:
Unassigned
Due date:
Reported for:

Steps to Reproduce

  1. Can’t reproduce only show that game is frozen

Explanation

Left my Wi-Fi location while still having full service. Resulted in my game not acknowledging my connection. My units were frozen and chat wouldn’t work. I have a video of this as well.

Watchers

Screenshots

None

Video Clips

None

Log Files

None

Device

No device information

[ #1 ] 8 months ago by

So you changed the network from wifi to cellular data and the game doesn't reconnect? Can you log into the game if you are start the application under cellular data?

[ #2 ] 8 months ago by

That is correct to the first question. To the second question, yes if I restart my game under cellular data, it will work again. However, the stage is lost.

[ #3 ] 8 months ago by

Even if you close the game, as long as you log back in within 15 minutes, you can reconnect to the previous battle normally, and you won't lose the stage. However, the network switching issue you mentioned needs to be checked, as it does not occur on my own phone due to differences in devices. Therefore, this is a more difficult issue to diagnose and will take some time.

[ #4 ] 8 months ago by

Unfortunately, that stage did not allow me to continue it when I got reconnected within the 15 minute window. So the stage had to restart. I appreciate you guys looking into this.

[ #5 ] 8 months ago by

Sorry, not 15, it's 10 minutes.
If you find any battle except test battle isn't recover with 10 minute. Can you record a screen to reproduce this issue. I will check this problem

[ #6 ] 8 months ago by

Here’s another video. The beginning shows my unit attacking and then the Internet connection switching away from Wi-Fi and freezes game play.

ScreenRecording_03-30-2025 19-07-12_1.mov (23.2 MB)

You don't have permission to comment on this issue.