Bug #3172

Random Disconnects and Matchmaking Bans in 2v8 Matches

Status:	Open
Priority:	High
Added by:	kimberleyjx on May 4, '26
Assigned to:	Unassigned
Due date:
Reported for:	9.6.0
Actual Result:	Game Crash
Expected Result:	Game not Crash
Severity:	Major
Reproducibility:	Frequently
Platform:	Xbox Series S|X
Additional Notes & Comments:	Can matchmaking be disabled or something at least during 2v8 because I feel like I'm not going to be able to participate soon.

Steps to Reproduce

1. Play 2v8 on xbox series x
2. There is no verifiable way to reproduce since it happens randomly

Explanation

When playing 2v8 I randomly disconnect, it will quit the whole game and leave me with a matchmaking ban.

The Game will suddenly freeze and it quit, adding to my matchmaking ban. It's not specific killers/maps/ways to replicate it as sometimes it'll be when I'm in chase, sometimes when I'm hooked, running around the map and another when I got downed. It's happened with Ghostface, Chucky, Wraith and Oni. And I've now had several days of 15 minute matchmaking bans because it's been happening since 9.6.0 (or possibly only in 2v8)

I haven't played 1v4 post update but it never happened in any match prior to the update. I'm having to turn off Dead by Daylight when my matchmaking ban gets to around 15 minutes due to the fear of being locked out longer.

It's not every game, so it's hard to know what triggers it. I'm hosting a 2v8 lobby with my duo but thats all, they aren't effected by this, they're also on xbox. I also play other games on this same console and never have any crashes.

I'll try and record next time but I hadn't thought about recording until now.

Issue has been reported by someone else, so I know I'm not the only one: https://bugreport.deadbydaylight.com/projects/pr-5642738318/issues/2988

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